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Communication Privacy Policy​

Last updated: February 3, 2026

Fowler & Sons, Inc. (“we,” “our,” or “us”) is committed to protecting your privacy and respecting your preferences regarding how we communicate with you. This Communication Privacy Policy explains how we collect, use, and protect information related specifically to communications with our customers and website visitors.

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1. Information We Collect Through Communication

We may collect personal information when you communicate with us through any of the following methods:

  • Phone calls

  • Text messages (SMS/MMS)

  • Emails

  • Website contact forms

  • Service inquiries, estimates, or appointment scheduling

This information may include:

  • Name

  • Phone number

  • Email address

  • Service address

  • Message content

  • Communication preferences

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2. How We Use Communication Information

We use communication-related information to:

  • Respond to inquiries and service requests

  • Schedule, confirm, or reschedule appointments

  • Provide service updates and reminders

  • Send estimates, invoices, and account-related notices

  • Share important service-related information

  • Improve customer service and communication quality

We do not sell or rent your personal communication information to third parties.

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3. Text Messaging (SMS) Communications

If you provide your mobile phone number, you may receive text messages from Fowler & Sons, Inc. related to:

  • Appointment confirmations and reminders

  • Service updates or delays

  • Responses to inquiries

  • Billing or account notifications

Message frequency may vary. Standard message and data rates may apply.

You may opt out of text messages at any time by replying STOP or by contacting us directly.

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4. Email Communications

If you provide your email address, we may use it to send:

  • Responses to inquiries

  • Service-related communications

  • Estimates, invoices, and receipts

  • Occasional company or service updates

You may opt out of non-essential emails at any time by using the unsubscribe link included in emails or by contacting us.​

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5. Phone Calls & Call Recording

Phone calls may be used to communicate about services, scheduling, or customer support. Calls may be monitored or recorded for training and quality assurance purposes, where permitted by law.

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6. Sharing of Communication Information

We may share communication-related information only with trusted service providers who assist us in operating our business (such as scheduling software or communication platforms), and only as necessary to provide services.

All such providers are required to keep your information confidential and secure.

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7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal communication information from unauthorized access, disclosure, or misuse.

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8. Your Communication Preferences

You have the right to:

  • Request access to your communication information

  • Correct inaccurate information

  • Opt out of certain types of communications

  • Request deletion of communication records where legally permitted

To make a request, please contact us using the information below.

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9. Contact Us

If you have questions about this Communication Privacy Policy or our communication practices, please contact us at:

Fowler & Sons, Inc.
📧 Email: bugs@fowlerandsonsinc.com
📞 Phone: 508-771-5008
🌐 Website: www.fowlerandsonsinc.com

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10. Policy Updates

We may update this Communication Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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